Effective Date: 2nd April 2026
Last Updated: 2nd April 2026
Welcome to Aqua Matsya (“Aqua Matsya,” “we,” “our,” or “us”). Aqua Matsya is operated by 21V Agritech Pvt. Ltd. through aquamatsya.com (the “Website”).
These Terms & Conditions (“Terms”) govern your access to and use of the Website, including browsing, account use, purchases, and any other interaction with our products, services, content, or communications. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Eligibility and Acceptance
By using this Website or placing an order, you confirm that:
- you are at least 18 years old, or otherwise have legal capacity to enter into a binding contract under applicable law;
- the information you provide to us is true, complete, and accurate;
- and you will use this Website only for lawful purposes.
Contracts formed through electronic means are legally recognized under Indian law. Orders and acceptances made through the Website therefore may create binding obligations once accepted by us.
2. About Aqua Matsya
Aqua Matsya offers planted aquarium products, including live plants and other aquarium-related products, through the Website. Product availability, pricing, eligibility for delivery, and serviceability may vary by location, inventory, weather, and operational conditions.
3. Website Use
You agree not to:
- misuse the Website or interfere with its operation, security, or performance;
- attempt unauthorized access to accounts, systems, or data;
- use the Website for fraudulent, unlawful, or abusive purposes;
- copy, reproduce, exploit, or commercially use any part of the Website without our prior written consent;
- upload or transmit material that is false, defamatory, harmful, infringing, or otherwise unlawful.
We reserve the right to restrict, suspend, or terminate access to the Website where we believe there has been misuse, unlawful conduct, breach of these Terms, or other conduct harmful to Aqua Matsya, our customers, or third parties.
4. Account Responsibility
If you create an account on the Website, you are responsible for:
- maintaining the confidentiality of your login credentials;
- restricting access to your account and devices;
- and ensuring that all information associated with your account remains current and accurate.
You are responsible for activity carried out through your account unless caused by our own failure to maintain reasonable platform security.
5. Product Information and Website Content
We strive to present product descriptions, images, pricing, stock status, care notes, and other information as accurately as reasonably possible. However:
- product imagery may vary from actual appearance due to photography, display settings, lighting, batch variation, or the natural character of live plants;
- availability may change without notice;
- and occasional errors, omissions, delays, or inaccuracies may occur.
Nothing on the Website should be interpreted as a guarantee that all information is always complete, current, or error-free.
6. Orders and Acceptance
Placing an order on the Website constitutes an offer to purchase. Your order is not accepted merely because payment has been initiated or an order acknowledgement has been sent.
We reserve the right to accept, refuse, cancel, limit, or place conditions on any order at our discretion, including in cases involving:
- stock unavailability,
- pricing or listing errors,
- suspected fraud or misuse,
- payment authorization issues,
- delivery limitations,
- operational or regulatory constraints,
- or any other reasonable business or legal ground.
If we cancel an order after payment has been received, we will issue an appropriate refund in accordance with our applicable refund timelines and policies.
7. Pricing, Taxes, and Payment
All prices displayed on the Website are subject to change without notice unless an order has already been accepted by us.
By placing an order, you agree to pay:
- the listed product price,
- applicable taxes,
- shipping or handling charges where applicable,
- and any other charges clearly shown at checkout.
Payment must be made through the payment methods or gateways made available on the Website. You agree to provide accurate and complete billing and payment details. If payment is declined, reversed, unauthorized, or otherwise unsuccessful, we may delay, refuse, or cancel the order.
If a pricing or listing error is identified, we may cancel the order and refund the amount paid, or contact you with the option to proceed at the corrected price.
8. Shipping and Delivery
Shipping and delivery are governed by our separate Shipping & Delivery Policy, which forms part of these Terms.
Delivery timelines shown on the Website or at checkout are estimates only and may be affected by stock status, destination, weather, courier performance, live-product handling requirements, and other factors beyond our control.
You are responsible for providing a complete and accurate shipping address, contact number, and other delivery details. We will not be responsible for failed delivery, delay, or additional charges arising from incorrect or incomplete information provided by you.
9. Live Plants and Sensitive Products
Certain products sold on the Website, especially live plants and other sensitive items, are naturally variable and time-sensitive.
By purchasing such products, you acknowledge that:
- natural variation in size, colour, density, and form may occur;
- some adjustment or settling after transit is normal;
- outcomes after delivery can be affected by your tank conditions, maintenance, climate, and handling;
- and extra caution may be required in unpacking, acclimation, and care.
Where we provide care notes, they are intended as general guidance and do not amount to a guarantee of performance in every setup.
10. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our separate Return, Refund & Cancellation Policy, which forms part of these Terms.
Nothing in these Terms is intended to override rights available under applicable consumer law. E-commerce entities in India are also expected not to impose unfair cancellation charges on consumers.
11. Promotions, Offers, and Free Shipping
From time to time, we may offer promotions, discounts, bundled offers, introductory pricing, or free shipping. Unless expressly stated otherwise:
- such offers are valid only for the time period stated;
- may be modified, withdrawn, or corrected at our discretion;
- may be subject to eligibility criteria, minimum order values, location restrictions, or product exclusions;
- and cannot be combined unless expressly stated.
12. Intellectual Property
All content on the Website, including but not limited to text, copy, product descriptions, images, graphics, logos, labels, design elements, icons, videos, and trademarks, is owned by or licensed to 21V Agritech Pvt. Ltd. and is protected by applicable intellectual property laws.
You may not reproduce, republish, distribute, transmit, modify, create derivative works from, or otherwise exploit any Website content without our prior written consent, except for personal, non-commercial use clearly permitted by law.
13. User Content and Reviews
If you submit reviews, comments, photographs, testimonials, or other material to us or through the Website, you confirm that:
- the content is your own or that you have the right to share it;
- it does not violate the rights of any third party;
- it is not false, defamatory, unlawful, obscene, abusive, or misleading.
By submitting such material, you grant Aqua Matsya a non-exclusive, royalty-free, revocable, worldwide license to use, reproduce, display, adapt, publish, and share that content in connection with our Website, brand communications, customer service, and marketing, subject to applicable law and our Privacy Policy.
We reserve the right to remove or decline user content at our discretion.
14. Third-Party Services and Links
The Website may include links to third-party websites, platforms, payment gateways, courier partners, social media platforms, or embedded tools. These are provided for convenience only.
We do not control and are not responsible for the content, practices, availability, or policies of third-party websites or services. Your use of such third-party services is subject to their own terms and policies.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and all products, content, and services provided through it are offered on an “as is” and “as available” basis.
We do not guarantee that:
- the Website will always be uninterrupted, secure, or error-free;
- the Website will always be available at any particular time;
- or any product will perform identically across all aquarium setups, water conditions, climates, or care routines.
Where a product-specific guarantee, replacement right, or remedy is expressly stated by us in writing, that specific statement will apply to the extent stated.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Aqua Matsya, 21V Agritech Pvt. Ltd., and our directors, officers, employees, affiliates, service providers, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:
- use of or inability to use the Website;
- delay, interruption, or Website malfunction;
- third-party service failures;
- or product outcomes affected by factors outside our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
17. Indemnity
You agree to indemnify, defend, and hold harmless Aqua Matsya and 21V Agritech Pvt. Ltd. from claims, losses, damages, liabilities, costs, and expenses arising out of:
- your breach of these Terms,
- your misuse of the Website,
- your violation of applicable law,
- or your infringement of the rights of any third party.
18. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, transport disruptions, network outages, regulatory restrictions, war, civil unrest, pandemics, or other force majeure events.
19. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data.
20. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, legal obligations, operational practices, or Website functionality. Updated Terms will become effective when posted on this page unless otherwise stated.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the revised Terms.
21. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
22. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Website, or any order placed through it.
23. Grievances and Contact
For questions, support requests, or grievances relating to these Terms, your order, or use of the Website, please contact:
Aqua Matsya
Operated by: 21V Agritech Pvt. Ltd.
Email: [email protected]