Effective Date: 2nd April 2026
Last Updated: 16th April 2026
Aqua Matsya is operated by 21V Agritech Pvt. Ltd. Through aquamatsya.com, we offer carefully selected planted aquarium products designed to reach hobbyists across India in excellent condition. This Shipping & Delivery Policy explains how orders are processed, dispatched, and delivered, and what you can expect once an order is placed.
By placing an order on our website, you agree to this Shipping & Delivery Policy, together with our Terms & Conditions and Return, Refund & Cancellation Policy.
1. Shipping Coverage
We currently ship within India only.
Certain pincodes or regions may occasionally be unavailable for operational, carrier, weather, livestock, or regulatory reasons. If we are unable to fulfil delivery to your location after an order is placed, we will contact you and, where applicable, offer an appropriate refund or cancellation option.
2. Order Review, Processing, and Dispatch
All orders are subject to review, acceptance, stock availability, and successful payment confirmation.
Once an order is placed, we begin preparing it for dispatch. Processing time may vary depending on:
- product availability,
- order volume,
- weather and shipping conditions,
- whether the order contains live plants or other sensitive items,
- and whether any verification is required before dispatch.
We aim to process and dispatch orders as promptly as reasonably possible. Dispatch timelines communicated on the website, at checkout, or by email are estimates, not guarantees.
If we anticipate a material delay beyond the timeframe communicated, we will make reasonable efforts to inform you and, where appropriate, offer an updated timeline or cancellation option. This is also consistent with widely recognized ecommerce best practice around delivery-delay transparency.
3. Shipping Partners and Method
We work with third-party courier and logistics partners selected according to destination, order type, serviceability, and the nature of the products ordered.
Shipping method, routing, and carrier are chosen at our discretion unless explicitly stated otherwise. For live or sensitive products, we may use methods designed to reduce transit stress and improve arrival quality.
4. Shipping Charges
Shipping charges, where applicable, are calculated at checkout based on factors such as:
- destination,
- package size,
- order weight or volumetric weight,
- and the type of items ordered.
Any shipping fee shown at checkout will be added to your order total before payment confirmation.
Free Shipping
We may offer free shipping on eligible orders above a specified order value. Where applicable, the current free shipping threshold and related conditions will be displayed on the website or at checkout. Aqua Matsya reserves the right to revise or withdraw this offer at any time without prior notice.
5. Delivery Timelines
Estimated delivery timelines depend on destination, carrier performance, product type, and external factors outside our control.
Typical delivery timelines may vary by city, state, and serviceability, and are therefore provided as indicative estimates only. Delivery timelines begin from the date of dispatch, not necessarily the date of order placement.
We are not responsible for delays caused by:
- courier disruptions,
- weather conditions,
- public holidays,
- strikes,
- regulatory restrictions,
- natural events,
- force majeure situations,
- or incomplete or incorrect delivery information provided by the customer.
6. Tracking
Where tracking is available, tracking details will be shared after dispatch by email, SMS, WhatsApp, or through your order account, depending on the systems in use at the time.
Tracking updates are generated by third-party carriers. While we help coordinate where possible, we do not control the timing, quality, or accuracy of carrier scan events.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including recipient name, contact number, pincode, and any landmark or building details required for delivery.
Aqua Matsya will not be responsible for failed delivery, delay, loss, or additional charges arising from incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an error in your shipping details, please contact us immediately at [email protected]. We cannot guarantee address changes once order processing or dispatch has begun.
8. Delivery Attempts and Returned Parcels
If a parcel cannot be delivered because:
- the recipient is unavailable,
- the address is incorrect or incomplete,
- delivery is refused,
- or the parcel remains unclaimed,
the shipment may be returned, held, or marked undeliverable by the courier.
Where re-dispatch is possible, additional shipping or handling charges may apply. For live or perishable products, re-delivery may not always be feasible.
9. Live Plants and Other Live / Sensitive Products
For live plants and any other live or sensitive items we may offer from time to time, extra care is taken in packing and dispatch. These items may require special handling, limited dispatch windows, and shipment scheduling based on weather, transit conditions, or destination.
Because live products are more time-sensitive than dry goods:
- dispatch may be deferred to a safer shipping day,
- delivery timelines may be narrower or more conditional,
- and certain locations may be excluded from service.
Customers are encouraged to be available to receive live-product orders promptly on delivery.
10. Delivery Inspection and Shipping Issues
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives:
- visibly damaged,
- incomplete,
- incorrect,
- or in poor transit condition,
please contact us promptly at [email protected] with:
- your order number,
- clear photographs of the package and contents,
- and, where possible, an unboxing video.
Time-sensitive claims, especially for live or perishable products, may need to be reported within a short window after delivery. The precise remedy, eligibility, and claim requirements should be governed by your separate Return, Refund & Cancellation Policy.
11. Partial Shipment / Split Shipment
Where operationally necessary, we may ship an order in multiple parts. This may happen when:
- products are packed separately for safety,
- live and dry items need different shipping treatment,
- or items are dispatched from different inventory points.
Where split shipment occurs, we will make reasonable efforts to inform you.
12. Cancellations Before Dispatch
Orders may be cancelled before dispatch, subject to operational status and the terms of our Return, Refund & Cancellation Policy.
If an order has already been packed, booked with a carrier, or dispatched, cancellation may no longer be possible.
Any cancellation practices should remain fair and consistent with applicable consumer law. In India, e-commerce entities are not expected to impose cancellation charges on consumers unless comparable charges are also borne by the seller in equivalent unilateral cancellation situations.
13. Delays Beyond Our Control
While we make every reasonable effort to deliver orders within the estimated timeline, some delays are outside our control. These may include:
- weather disruptions,
- transport interruptions,
- political or civil events,
- public health restrictions,
- regulatory constraints,
- or courier network issues.
In such situations, we will make reasonable efforts to keep you informed and help coordinate delivery as far as possible.
14. Policy Updates
We may revise this Shipping & Delivery Policy from time to time to reflect operational, legal, logistical, or service changes. Updates will take effect when posted on this page, unless otherwise stated.
We encourage customers to review this page periodically before placing an order.
15. Contact Us
For shipping-related questions, order support, or delivery concerns, please contact:
Aqua Matsya
Email: [email protected]