Effective Date: 1st August 2023
Welcome to Aqua Matsya (aquamatsya.com), operated by 21V Agritech Pvt. Ltd. Here, we aim to provide a seamless shopping experience for aquascapers and planted tank hobbyists by offering a wide range of premium planted aquarium supplies, including live plants, live fish, and crustaceans. This Shipping and Delivery Policy outlines the essential information regarding the shipment and delivery of your purchases. By placing an order on our website, you agree to the terms mentioned below.
- Shipping Locations: We currently offer shipping within India. However, certain locations might be excluded due to regulatory restrictions or other logistical constraints. Please check the availability during the checkout process.
- Order Processing: Upon successful placement of your order, our team will initiate order processing. Depending on the availability of the products and order volume, processing times may vary. We strive to process and ship your order as promptly as possible to ensure a timely delivery.
- Shipping Methods: We partner with reliable courier services to ensure safe and efficient delivery of your aquascaping supplies. Shipping methods may vary based on location and order specifics. Rest assured, we endeavor to select the best option to ensure your order reaches you in excellent condition.
- Shipping Charges: Shipping charges are calculated based on the shipping location and the total weight of your order. The shipping costs will be displayed during the checkout process. Any applicable taxes or duties will be the responsibility of the customer.
- Free Shipping for Orders above Rs. 700: We offer free shipping on orders above Rs. 700 within India. For eligible orders meeting the minimum purchase threshold, the shipping charges will be automatically waived during the checkout process. Please note that any applicable taxes or duties will still apply. Take advantage of this offer to get your favorite planted aquarium supplies delivered to your doorstep without any additional shipping costs.
- Delivery Timeframe: The estimated delivery time will be communicated during the checkout process. Please note that delivery times may vary based on the shipping destination, chosen shipping method, and unforeseen circumstances beyond our control. We will provide you with tracking information to keep you informed about your order’s progress.
- Delivery Delays: While we make every effort to ensure timely deliveries, some factors like weather conditions, public holidays, or unforeseen events may lead to delivery delays. In such cases, we will keep you informed and work diligently to minimize any inconvenience caused.
- Live Plant and Live Fish/Crustaceans Delivery: For live plants, live fish, and crustaceans, extra care is taken during packaging to ensure their safety during transit. We utilize industry-standard practices for packaging live items to maintain their health and condition upon delivery.
- Shipping Address: Please ensure the accuracy of your shipping address during the checkout process. We shall not be liable for any delivery issues arising from incorrect or incomplete address information provided by the customer.
- Unsuccessful Delivery: In case of failed delivery attempts or undeliverable packages, we will make reasonable efforts to contact you for rescheduling or provide instructions for a subsequent delivery attempt. Additional charges may apply for re-delivery attempts.
- Shipping Policy Updates: We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this page regularly for the latest information.
If you have any queries or concerns regarding our shipping and delivery procedures, please reach out to us at bp@aquamatsya.com. We are committed to ensuring your aquascaping supplies reach you in top-notch condition and look forward to serving you in your aquatic journey.